Refund policy

1. Your statutory rights

Subject to Kuwait Consumer Protection Law No. 39 of 2014 and its Executive Regulations, customers may generally request exchange or return within 14 days from the purchase date shown on the invoice, provided the item remains in its original condition. Nothing in this Policy excludes or restricts any mandatory right, remedy, warranty or compensation available under Kuwait law.

2. Eligibility for a change-of-mind return

  • Submit the request within 14 days from the invoice date.
  • Provide the invoice or acceptable proof of purchase.
  • Return the item unused, unworn, uninstalled and undamaged, with tags, manuals, accessories, seals and original packaging intact.
  • The item must be suitable for resale and must not show use, fitting, installation, fuel/oil contamination, scratches, odour or alteration.

3. Exceptions

Returns or exchanges may be restricted for goods lawfully excluded by Kuwait rules, including certain goods that contact the skin, safety/hygiene-sensitive products once used or unsealed, custom or special-order goods, gift cards, and hazardous, flammable or regulated goods that cannot safely be returned. For legally designated exceptional categories, a shorter period may apply only where the return option and period are stated on the invoice as required. Sale or promotional items remain returnable where mandatory law gives that right; a ‘sale’ label alone does not remove statutory rights.

4. Helmets, apparel, electronics and parts

For safety and hygiene, helmets, balaclavas, ear products and protective apparel must be tried only in a clean manner and returned unused with all films, labels and packaging intact. Electronic products must not be paired, activated, registered or installed. Spare parts, oils, batteries and accessories must not be installed, connected, filled or used. Compatibility remains the customer’s responsibility unless our staff confirmed compatibility in writing based on complete and accurate vehicle details.

5. Defective, damaged, misdescribed or incorrect items

If an item is defective, damaged on delivery, not as described or different from what was ordered, contact us promptly with the order number and evidence. After verification, we will provide the remedy required by law, which may include repair, replacement, return, refund or compensation as applicable. We bear reasonable return or collection costs when the issue is attributable to us or the product. Manufacturer inspection may be required but does not remove mandatory consumer rights.

6. How to request

Email info@alkhubaizi.com.kw or call +965 2228 6991 before sending an item. State the order/invoice number, product, reason and preferred remedy, and attach photographs where relevant. Approved returns may be delivered to or collected through our Kuwait showroom at the address instructed by customer service. Unauthorised international cash-on-delivery returns may be refused.

7. Return costs

For an eligible change-of-mind return, the customer bears reasonable return-delivery costs and international duties or clearance charges. Original standard delivery charges are refunded only where required by law; premium, installation and completed service charges are not refundable unless the service was defective or the law requires otherwise. If the return results from our error or a verified defect, we bear the reasonable return cost.

8. Refund method and timing

Once received and inspected, approved refunds are issued to the original payment method. We aim to initiate the refund within 10 business days after approval; bank, card, Tabby or payment-provider processing may take additional time. Cash refunds may require the original payer’s identification and receipt. Any lawful deduction for reduced value caused by handling beyond what is reasonably necessary will be explained, and no deduction will override mandatory rights.

9. Exchanges and warranty

An exchange is subject to stock availability and price difference. Product and manufacturer warranties are separate from the 14-day return right. Warranty claims are handled under the applicable warranty and Kuwait law; misuse, accident, incorrect installation, racing, unauthorised modification and normal wear are not manufacturing defects, subject always to mandatory law.

10. Contact

Al Khubaizi Motorcycles LLC, Shuwaikh Industrial St, Kuwait | info@alkhubaizi.com.kw | +965 2228 6991